TAREK MAHMOUD
Area Sales Manager
Profile summary
As a dynamic leader, I bring a solid track record of driving customer engagement strategies and championing service excellence. My expertise lies in enhancing customer satisfaction, leading process optimization initiatives, and cultivating a culture deeply rooted in service. I am excited about the opportunity to bring my proven skills in strategic execution, customer relationship management (CRM), and team development to your esteemed team. My commitment to excellence and my ability to deliver results make me an ideal candidate to contribute to your organization's success.
Key skills
Professional experience
•Managed sales operations for a leading auto tools supplier in the GCC and Middle East. •Provided professional guidance to clients on product selection and after-sales support. •Achieved a 20% increase in sales revenue through strategic client relationships and product knowledge.
- Managed sales operations for a leading auto tools supplier in the GCC and Middle East.
- Provided professional guidance to clients on product selection and after-sales support.
- Achieved a 20% increase in sales revenue through strategic client relationships and product knowledge.
•Acted as the front line point of contact with Namshi customers, ensuring timely and accurate handling of all customer calls to reflect superior customer service. •Responded to incoming calls, emails, and social media chats, resolving queries and concerns in a professional and timely manner. •Proactively followed up on all customer issues and applied high standards to all customer queries.
- Acted as the front line point of contact with Namshi customers, ensuring timely and accurate handling of all customer calls to reflect superior customer service.
- Responded to incoming calls, emails, and social media chats, resolving queries and concerns in a professional and timely manner.
- Proactively followed up on all customer issues and applied high standards to all customer queries.
•Identified customer service requirements and provided consultation on various products and services. •Managed customer inquiries through phone calls and emails, ensuring compliance with company policies. •Developed and maintained professional relationships with colleagues to deliver exceptional customer care services.
- Identified customer service requirements and provided consultation on various products and services.
- Managed customer inquiries through phone calls and emails, ensuring compliance with company policies.
- Developed and maintained professional relationships with colleagues to deliver exceptional customer care services.
•Developed and executed business strategies for Extreme Care Polyclinic to achieve board and shareholder goals. •Provided strategic advice to the CEO for market insights and future planning. •Oversaw financial performance, investments, and business ventures. •Managed executives, delegated responsibilities, and ensured maximum performance.
- Developed and executed business strategies for Extreme Care Polyclinic to achieve board and shareholder goals.
- Provided strategic advice to the CEO for market insights and future planning.
- Oversaw financial performance, investments, and business ventures.
- Managed executives, delegated responsibilities, and ensured maximum performance.
•Led a team of customer service representatives to provide excellent negotiation skills and assertive communication with other departments. •Coached and motivated the team to constantly improve, provide feedback, and suggest process improvements. •Implemented strategic vision to move towards proactive customer service, develop cross-department communication, and boost cross-selling activities.
- Led a team of customer service representatives to provide excellent negotiation skills and assertive communication with other departments.
- Coached and motivated the team to constantly improve, provide feedback, and suggest process improvements.
- Implemented strategic vision to move towards proactive customer service, develop cross-department communication, and boost cross-selling activities.
•Selected CRM technology and data modelling partner to support group-wide CRM platform. •Analyzed consumer behavior and engagement with marketing teams. •Executed segmented communication strategies to maximize annual spend and loyalty. •Created automated template for sharing campaign results efficiently.
- Selected CRM technology and data modelling partner to support group-wide CRM platform.
- Analyzed consumer behavior and engagement with marketing teams.
- Executed segmented communication strategies to maximize annual spend and loyalty.
- Created automated template for sharing campaign results efficiently.